Frequently asked questions
Will you look at my personal files?
No. I repair hardware and do not access your data. Please back up if you can and remove any passwords or accounts you don't want on the device. Repairs can occasionally risk data, so back-up is strongly recommended.
My laptop got wet. What should I do?
Switch it off immediately, unplug the charger, remove the battery if it is removable, and don't try to turn it on to "test" it. Send it as soon as you can.
Do I need to send the charger?
Usually yes, it helps to test charging faults. Please tell me if it's a third-party charger.
How long does a repair take?
Turnaround depends on the fault and on parts. I confirm an estimated time in your quote.
What if it can't be repaired?
You'll be told after diagnosis. If I cannot repair your laptop, you pay only the diagnosis fee.
Is the diagnosis fee part of the repair price?
No. The diagnosis fee is a separate charge in every case and is added to the repair cost. If you decide not to go ahead after the quote, you pay only the diagnosis fee.
How do I pay?
Payment details are sent with your quote. I never ask for payment before diagnosis unless agreed.